Delayed delivery of Symantec, GeoTrust and Thawte SSL certificates

13 December 2017

Since December 2017 SSL certificates from Symantec, GeoTrust and Thawte are being issued by DigiCert. Due to the deadlines set by browsers, millions of certificates worldwide have to be validated and issued again. As a result, the delivery time of Symantec, GeoTrust and Thawte certificates is currently longer than usual.

All Symantec, GeoTrust and Thawte certificates issued before the 1st of December 2017 require a reissue sooner or later to remain trusted by the browsers. The certificates to which this applies are clearly indicated in the Control Panel. Depending on the issue date, these certificates require a reissue by 15 March or 13 September 2018.

Advice for reissuance

Issue date
Exchange deadline
Certificates issued before June 1, 2016 Reissue before March 15, 2018 Reissue as soon as possible
Certificates issued after June 1, 2016 Reiussue before September 13, 2018 Wait with reissue

Due to the current workload at DigiCert we advise to wait with reissuing certificates that need be exchanged before September 13, 2018. This has no impact on regular users until these deadlines - only some development environments of browsers will give warnings before these dates.

Switch to another brand

As an alternative you could switch to a comparable Comodo or GlobalSign certificate. Comodo certificates, for example, have a short delivery time of 15 minutes on average for a domain or organization validated certificate, and a working day on average for an EV certificate. To use this possibility please contact our sales department. They can discuss the most suited options with you.

Request a new certificate

The delayed delivery time also applies to new applications for Symantec, GeoTrust and Thawte certificates. If you need a certificate quickly, it is advisable to request a certificate from GlobalSign or Comodo. Do you prefer a Symantec, GeoTrust or Thawte certificate? Then it's advisable to take into account a longer delivery time.

More information

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