Error message - 0x85010014

The generic error message 0x85010014 can occur due to problems while synchronizing. The error message might be displayed when the server returns an HTTP 500 (Internal Server Error). Please check the following points if error code 0x85010014 is displayed while synchronizing your Windows Mobile PDA combined with Exchange.

  • Check the event log of the Exchange server for notifications. Notifications in the event log often contain more detailed information than your PDA concerning the occurring issue. Below these list you can find the most common notifications.
  • ActiveSync and OMA virtual directories use OMA and create a DAV login to the Exchange virtual directory, which cannot be executed using SSL. See also: Problems with form-based authentication and SSL in ActiveSync on how to solve this issue.
  • Check the settings of the /oma website in IIS. Ensure all network cards have access, and all IP-addresses have been set correctly.
  • If you are using Exchange 2003 in combination with 'folder redirection' in Outlook, you should switch off its synchronization or upgrade to ActiveSync 4.1.
  • If this error message is shown while your anti-virus program is set to block scripts, please de-block this option for both Outlook and ActiveSync.
  • Some wireless connections, combined with 802.11b or 802.11g and WPA can cause problems. Upgrading the drivers used, might solve the issue.
  • Please make sure the primary e-mail addresses of all users are set correctly.
  • Use the latest firmware on your PDA / mobile phone. Some issues have been fixed in updates.
  • It is possible that the settings for the OMA website are corrupt. See Microsoft KB 817379 for a solution to this problem.
  • If you use host headers on the Default Website in IIS, please try and remove them temporarily.
  • Check the 'Wireless Mobility' tab on the Exchange Server to make sure you have granted permission for synchronization.
  • Check to see if the suggestions from Microsoft KB 330463 work.

Logging of Exchange can be an indication of one of the following issues:

Event 1

Event Type: Error
Event Source: Server ActiveSync
Event Category: None
Event ID: 3029
Description: The mailbox server [%1] has its [%2] virtual directory set to require SSL. Exchange ActiveSync cannot access the server if SSL is set to be required.

Event 2

Event Type: Error
Event Source: Server ActiveSync
Event Category: None
Event ID: 3030
Description: The mailbox server [%1] has forms based authentication enabled on its virtual server. Exchange ActiveSync cannot access the server when Forms based authentication is enabled.

Event 3

Event Type: Error
Event Source: Server ActiveSync
Event Category: None
Event ID: 3031
Description: The mailbox server [%1] does not allow "Negotiate" authentication to its [%2] virtual directory. Exchange ActiveSync can only access the server using this authentication scheme.

Information concerning these issues can be found in Microsoft KB 817379. Please pay special attention to the steps at method two.

The issues listed above are caused when Exchange Server ActiveSync and Exchange Outlook Mobile Access (OMA) use the virtual directory /Exchange to approach OWA templates and DAV in the Exchange back-end servers where user mailboxes have been configured. Server ActiveSync and OMA cannot reach this virtual directory if one of the following cases applies:

  • The /Exchange virtual directory on the Exchange back-end server requires SSL.
  • Forms-based authentication is activated.

These issues do not occur if the settings on the /Exchange directory are active on the front-end server. To solve the issue, it is possible to configure the Exchange Server 2003 as a front-end server. See also Microsoft KB 818476.

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